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Privacy Policy

Last updated: March 15, 2026

1. Introduction

GoldeGet ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency exchange platform, website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you directly provide when you:

  • Create an Account: Full name, email address, phone number, date of birth, residential address, and nationality.
  • Complete Identity Verification (KYC): Government-issued identification documents, selfie photographs, proof of address documents, and tax identification numbers.
  • Make Transactions: Cryptocurrency wallet addresses, bank account details, transaction amounts, and payment method information.
  • Contact Support: Any information you provide through our customer support channels, including chat transcripts and email correspondence.
  • Participate in Surveys or Promotions: Responses to surveys, contest entries, and promotional participation data.

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

  • Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
  • Usage Data: Pages visited, features used, time and date of access, referring URLs, clickstream data, and interaction patterns.
  • Location Data: Approximate geographic location derived from your IP address.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. See our Cookie Policy for details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Identity verification service providers
  • Blockchain analytics providers
  • Credit reference agencies
  • Fraud detection and prevention services
  • Marketing and advertising partners
  • Public databases and government registers

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To create and manage your account, process transactions, provide customer support, and deliver our Services to you.
  • Identity Verification: To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
  • Security & Fraud Prevention: To detect, investigate, and prevent fraud, unauthorized access, and other illegal activities.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
  • Communication: To send you service-related notifications, security alerts, account updates, and marketing communications (with your consent).
  • Improvement: To analyze usage patterns, improve our Services, develop new features, and enhance user experience.
  • Risk Management: To assess and manage risk, including credit risk, compliance risk, and operational risk.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to perform our contract with you (i.e., providing the Services).
  • Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/KYC requirements.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement.
  • Consent: Where we rely on your consent, such as for marketing communications. You may withdraw consent at any time.

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as identity verification, payment processing, cloud hosting, analytics, and customer support.
  • Regulatory Authorities: Government agencies, law enforcement, and regulatory bodies when required by law or in response to legal requests.
  • Business Partners: Trusted partners who assist in operating our platform, provided they agree to maintain the confidentiality of your information.
  • Corporate Transactions: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal data to third parties for their marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, secure access controls, regular security audits and penetration testing, employee training on data protection, and incident response procedures.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. In general:

  • Account data is retained for the duration of your account and for a period of 5 years after account closure.
  • Transaction records are retained for a minimum of 5 years as required by AML regulations.
  • KYC documentation is retained in accordance with applicable regulatory requirements.
  • Marketing data is retained until you withdraw consent or opt out.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal retention requirements.
  • Restriction: Request that we restrict the processing of your data in certain circumstances.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.

To exercise any of these rights, please contact us at support@goldeget.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: